| 01. |
How do I become a Fashion Fast Forward member? |
| 02. |
What are my privileges as a Fashion Fast Forward member? |
| 03. |
What can I redeem my points for? |
| 04 |
How do I get my birthday treat? |
| 05. |
Will my points expire? |
| 06. |
Will my membership expire? |
| 07. |
How do I report a lost card? |
| 08. |
How do I update my personal information? |
| 09. |
I do not know my log-in password, or I have forgotten my password. What do I do? |
| 10. |
What should I do if my password is denied? |
| 11. |
If I am a new member, how long should I wait before I can log in to the F3 site? |
| 12. |
I am a new member and I can't activate my membership on the site. What should I do? |
| 13. |
Can I use my Singapore Fashion Fast Forward card at Malaysian Fashion Fast Forward stores? |
| 14. |
Can I use my Malaysia Fashion Fast Forward card at Singapore Fashion Fast Forward stores? |
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| 01. |
How do I become a Fashion Fast Forward member? |
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Spend RM200 in a single receipt at any Topshop, Topman, Miss Selfridge or Dorothy Perkins stores in Malaysia and you can apply for membership with RM10 application fee. |
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| 02. |
What are my privileges as a Fashion Fast Forward member? |
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You get to enjoy 10% discount on all nett priced merchandise at any Topshop, Topman, Miss Selfridge and Dorothy Perkins stores in Malaysia.
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Receive one point for every RM1 spent. Collect 800 points and you will receive a RM25 shopping voucher for your next purchase.
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If you shop with us on your birthday month, you will receive a 20% discount voucher applicable for your next purchase.
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| 03. |
What can I redeem my points for? |
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With a collection of 800 points, you receive a RM25 voucher. The voucher will be printed at our counter at time of purchase and is valid for one month from date of issue. |
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| 04 |
How do I get my birthday treat? |
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Shop at any of our stores in Malaysia on the month of your birthday and you will receive a 20% discount voucher. The voucher will be printed at our counter at time of purchase. |
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| 05. |
Will my points expire? |
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Yes, two years unused points will be expired.
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| 06. |
Will my membership expire? |
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No, your membership will not expire. |
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| 07. |
How do I report a lost card? |
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To report a lost card, you must personally go to any of our Topshop, Topman or Dorothy Perkins boutiques in Malaysia. RM10 replacement fee will be levied. |
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| 08. |
How do I update my personal information? |
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Register at www.fashionfastforward.com.my. You will receive an email thereafter with steps to activate your account. You can log in to your account anytime to update your personal data. |
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| 09. |
I do not know my log-in password, or I have forgotten my password. What do I do? |
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| i |
If you do not know or have forgotten your password, log on to www.fashionfastforward.com.my. At the left corner of the screen there is a login box. Below the login box there is a link to "Forgot Password?" and click on it. |
| ii |
Enter your Fashion Fast Forward membership number and click the red arrow button or press the ENTER key. |
| iii |
We will send a new password to your registered email address once we have verified that your Fashion Fast Forward membership is valid. |
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| 10. |
What should I do if my password is denied? |
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If your password is denied, please use the contact us form and send us a comment with details such as your name, identification or passport number and your membership card number. |
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| 11. |
If I am a new member, how long should I wait before I can log in to the F3 site? |
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Please allow at least one month before you can activate your account. Once the one month window period has passed, log on to www.fashionfastforward.com.my/activation. Please enter your Fashion Fast Forward membership number and your identification card or passport (whichever was used for your membership registration). |
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| 12. |
I am a new member and I can't activate my membership on the site. What should I do? |
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There are two possible reasons:
| i |
Your card no and IC/passport number is not on our database yet. You should wait for at least a month before trying to activate your membership. |
| ii |
Your IC/passport number is incorrect on our database. If you have the card for more than a month, contact us with your name, ic/passport number and your Fashion Fast Forward membership number for us to help |
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| 13. |
Can I use my Singapore Fashion Fast Forward card at Malaysian Fashion Fast Forward stores? |
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Yes you can enjoy the 10% off privilege but you will not be able to collect points in Malaysia Fashion Fast Forward stores. |
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| 14. |
Can I use my Malaysia Fashion Fast Forward card at Singapore Fashion Fast Forward stores? |
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Yes you can enjoy the 10% off privilege but you will not be able to collect points in Singapore Fashion Fast Forward stores. |
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